Nowhere on the web site did it mention the product or service’s age or that it had been on Show for that prolonged. This lack of disclosure is amazingly misleading. When I raised these concerns with staff members, the discussion grew to become increasingly dismissive. To prevent escalation, I left The shop without purchasing the item. Later on that night, I checked the product or service web page once again—and noticed which the listing had all of a sudden been downgraded from “Outstanding” to “Very good” issue, confirming my considerations. I contacted customer service via chat, and Even though the consultant claimed the item were pulled from sale, I used to be even now in the position to see it mentioned online less than Fantastic Issue, nonetheless lacking any point out of the missing griddle, display standing, or age. Following a prolonged chat, I was made available a completely new unit at comprehensive selling price—practically nothing much more. This was a really disappointing knowledge from a retailer I’ve trustworthy For a long time. -“Open Box” might necessarily mean a seven-12 months-old display model with lacking elements. -Internet site listings could be inaccurate and lack significant disclosures. -In-retailer interactions might convert unprofessional when you raise genuine problems. -And customer care could possibly give no authentic resolution. I hope this serves like a warning for Many others who, like me, depend on Ideal Acquire's item listings and standing.

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